RETURNS & EXCHANGES

CHANGE OF MIND

If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.

FAULTY PRODUCTS

Items are carefully inspected and packaged before they are shipped. Damage occurring en route is highly unlikely; however, should this occur, please contact us as soon as possible. Keep all of the original packing material, and we’ll provide you with instructions. We’ll investigate the fault or damage immediately.

We require you to:

Provide proof of purchase.

We’ll supply you with instructions and investigate the fault or damage immediately.

We will organize the return of the faulty or damaged product to Atelier Parfumée. Please note that products must be returned to us in their original condition and in their original packaging. Products must not have been opened or used.

Please note that refunds will be processed using the original payment method.

All returns and exchanges are subject to our terms and conditions.

Non-faulty products: exchange or Atelier Parfumée credit only. Please choose your purchase carefully as Atelier Parfumée does not provide a refund in this case. Atelier Parfumée does, however, provide exchanges or alternatively a credit to use through the Atelier Parfumée website at a later date.

For an exchange or a credit on a product, we require you to:

All returns must be authorized by Atelier Parfumée Customer Service.

Provide proof of purchase.

We’ll supply you with a return authority and instructions on how to return the product. The item must be returned to Atelier Parfumée within 7 days of the return authority. Please note that you are responsible for returning the product to Atelier Parfumée, and all charges incurred are at your expense. It is a requirement that the items be sent using Registered Post with the appropriate insurance to ensure the items are secure in transit.

Upon receiving the product, it will be inspected to ensure that it hasn't been opened. Products must be returned to Atelier Parfumée in their original condition and in their original packaging.

Once the return has been processed, you will either be supplied with the exchange item/s of your choosing or an Atelier Parfumée credit code. Please note that you are responsible for all applicable shipping charges.

All returns and exchanges are subject to our terms and conditions.

Atelier Parfumée is not responsible for and will not accept the return of any item that is not returned in a new and unused condition. All returns must be authorized by Atelier Parfumée Customer Service.

SALE ITEMS

Please note that Atelier Parfumée does not accept returns on sale items.